Introduction

This Privacy Policy governs the collection and use of personal information by Mobinity Sdn Bhd (“the Company” or “We” or “Us” or “Our”) in connection with your use of the App, website and associated Services. It is part of Our Company’s belief that all personal data and privacy of Our customers are treated with care and respect. The security of your personal data is important to Us.

This Privacy Policy is an essential and integral part of Our Terms of Service and shall be read together with Our Terms of Service, which can be accessed at this hyperlink Terms of Service.

Nature of Information Collection

In order for Us to provide You with efficient use of the App, website and associated Services, We need to collect relevant personal information from You. The personal data collected by Us may include but not limited to the following:

• Personal related information such as your name, mobile number, email, gender, preferred language, nationality, identity number, date of birth;
• Device and traffic related data such as IP address, device token, browser, operating system, your traffic usage and preferences when using the App, website and associated Services, for Us to use these statistics to serve You better; to improve Our Services and products and also for marketing analytics; 
• Other information You willingly submit to Us when You comment, feedback to Us, contact Us or provide information to Us via the App, website and associated Services.

Importance of Providing Personal Data

The above description of personal data is a general representation of the various types of personal data that We collect from various Users. In general, We do not believe in collecting excessive personal data and what We collect are essentials to ensure that We are able to provide You with efficient use of the Services and associated transactions that We offered to You when You register a new Account with Us and continue to use the App, website and associated Services.

In order for You to continue using the App, website and associated Services, it is important for You to provide the required personal data. The failure to supply your personal data as required will result in Us being unable to continue to provide You with the Services and products requested. In case if You are unwilling to provide Us with the required data, You can choose to discontinue accessing and using the App, website and associated Services immediately.

Your Obligations

As a registered User of the App, website and associated Services, You are fully responsible for providing accurate, genuine and complete information to Us and for updating the required personal information as and when it becomes incorrect or out of date either directly via the App and website or by contacting Us via the contact details provided. 

This obligation is a condition for Us to be able to provide effective use of the App, website and associated Services to You and/or any other person authorized or permitted by your organization/company to use Our Services and products.

Purpose of Personal Data Processing

The personal data You provide to Us will be collected and processed for the following purposes:

• Authentication of your Account credentials and processing your requests when You use the App, website and associated Services;
• Provision of business transactions offered by the App, website and associated Services;
• Operational related processing in order to prevent, detect, investigate and resolve any operational issues including but not limited to technical, security, fraudulent and other illegal matters;
• Maintenance of Our data record in order to support provision of customer services to You and other administrative purposes, including but not limited to audits, optimization of Our operational and system resources;
• Transactional and marketing related data analytics for the purpose to improve Our products and Services continuously in order to serve and market to You better;
• Enforcing Our Terms of Services, any other applicable terms, policies, including for investigations of potential violations of these Terms and Conditions by any parties;
• Protecting the rights and properties Our customers, Users, Our Company and associated companies, partners or any other parties;
• Communication with You, including responding to your enquiries; complying with any legal, regulatory or statutory requirements relating to Our App, website and associated Services and products and to make disclosure under the requirements of any applicable laws;
• For any other reasons that is required by and permitted under applicable laws, regulations, or relevant regulatory authorities.

Disclosure of Personal Information

We treat the confidentiality of your personal data seriously and your personal data provided to Us will be kept confidential. However, in certain circumstances, in order for Us to be able to provide Our Services and products to You, it may be necessary for Us to disclose your personal data for the purposes stated above to the following parties or organizations and where We are required to do so, We would disclose only those data that is necessary for the purpose of such disclosure:

• Our employees, associated companies, partners, consultants, suppliers, contractors, vendors and service providers that are essential to support Us in provision of the App, website and associated Services to You;
• Any relevant law enforcement authorities and Government agencies;
• Any organizations or person to whom the Company is compelled to do so under applicable laws or in response to any government, state, provincial, local government, statutory or municipal authority, industry regulators, agency or body.

Updates to our Privacy Policy

We reserve the right to change Our Privacy Policy from time to time at Our absolute discretion, with the latest version made available via the App or website. Your continued use of the App, website and associated Services would confirm your acceptance of Our Privacy Policy and Terms of Service, as amended. If You do not agree with Our Privacy Policy and Terms of Service, You should stop using the App, website and associated Services immediately. It shall solely and fully be your responsibility to review Our Privacy Policy from time to time and We shall not be liable to You in whatsoever manner in the event of your failure to review Our Privacy Policy periodically that put You in any risks, losses or damages whatsoever.

This Privacy Policy is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Policy, the English version shall prevail.

Contact Us

If You have any questions regarding this Privacy Policy, You may email Us via feedback@mobinity.app and We shall respond to you soonest possible during Business Day.

Last updated on: 8 February 2021